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Web AI Assistant and Extension

Project Highlights

  • 7,000+ questions answered in 9 months
  • Average response time under 6 seconds
  • Response accuracy improved by over 30% within 6 months

Services Provided:

  • AI Assistant Strategy and Design
  • Knowledge Base Architecture
  • Content and Support Operations
  • Change Management and Adoption

Always-on support that helped partners get reliable answers quickly

The client wanted to give partners a simple way to get help as they explored products, built solutions, and published to the marketplace. Human teams could not scale to every time zone or question. We worked with them to design and improve the Web AI Assistant so it could act as a first line of support and free people up for higher value work.

CHALLENGE

  • The support team was handling a growing volume of questions from software companies without a scalable way to respond.
  • Existing AI support focused mostly on high level discovery and did not give practical, step by step help.
  • The underlying content was limited to a narrow set of sources, which reduced accuracy and left gaps in coverage.

OUR APPROACH

  • Mapped the full partner journey to understand where an AI assistant could add real value, from early exploration through publishing and growth.
  • Expanded and organized the knowledge base so the assistant could pull from content that matched each stage of that journey.
  • Connected specialized skills and content sources so the assistant could answer more specific questions, not just generic ones.
  • Worked with product and operations teams to tune responses, monitor quality, and plan future enhancements that would further increase coverage and accuracy.

Consulting services built around real challenges

Project / Program / Product Management

Senior leaders who keep complex initiatives moving, align stakeholders, and provide clear plans, risk tracking, and decision ready updates.

Business Strategy & Implementation

Support to translate strategy into an actionable plan, clarify goals, define workstreams, and stand up the structures needed to execute.

Operations Planning & Management

Design and refinement of business reporting, and tooling so teams have visibility into priorities, progress, and blockers.

Event Strategy & Coordination

Planning and management for high impact workshops, trainings, and multi day events, from content design through logistics and follow up.

Communication Strategy & Execution

Messaging, plans, and stakeholder updates that keep leadership, partners, and internal teams aligned on what is happening and why it matters.

Financial Modeling & Oversight

Practical financial models, forecasts, and scenario views that help leaders understand the impact of decisions before they commit.

Looking for experienced support you can count on?

If your team needs senior level execution without the complexity of a traditional consulting firm, our team is ready to help. Every engagement begins with a straightforward conversation about goals, timelines, and outcomes so you know exactly what to expect.